Repairs

Reporting repairs

You are responsible for the renewal and replacement of tap washers, sinks, basins, baths, plugs, electric switches, WC seats, pans, windows, door locks and keys. You are also responsible for keeping the drains of the property clean and clear of obstructions and to replace cracked and broken glass in the windows immediately. Your landlord is responsible for keeping the property wind and water tight and therefore any maintenance issues such as plumbing leaks or water ingress must be reported to Maillard & Co immediately using this link https://maillardandco.fixflo.com/. Please do not carry out any additional or major plumbing works or alter or tamper with the existing light fittings and sockets. Dodgy workmanship can cause leaks and fires.

If you want to make any changes or alterations to the property you will need prior written consent from Maillard & Co

TV / SATELLITE

There is terrestrial, cable or satellite television to all the Les Vaux Housing Trust properties. Tenants in flats must not fit their own satellite dishes. If your satellite is run off a communal satellite system and there is a problem with the communal system; please report this to Maillard & Co using this link https://maillardandco.fixflo.com/ and they will arrange for an engineer to attend. If you live in a house with your own separate satellite dish you are responsible for the maintenance and repair of your dish and satellite equipment.

CONDENSATION / DAMP

Condensation which often appears in the form of mould spores on the walls is down to built up moisture in the air inside the property due to poor ventilation. This often occurs in winter when the building is cold and windows are opened less meaning that the moist air cannot escape.
Here are a few simple ways to help in reducing the build-up, it should be remembered that it is easier to treat the cause rather than the effects:

• Install a dehumidifier.

• Keep your home warm – this will cut down condensation as moisture does not condense in warm air.

• Leaving trickle vents/windows open.

• After cooking or showering close adjoining doors and open the window to stop the air circulating to other rooms.

• Leave windows open when drying your clothes as the moisture from the wet clothes has to go somewhere.

• Try to make sure that all rooms are at least partially heated. Condensation most often occurs in unheated bedrooms. It is better to have a small amount of heat for a long period than a lot of heat for a short time. If you do find mould forming, clean the affected areas immediately with a solution of household bleach. Further information and guidance can be sought from Maillard & Co or Environmental Health.

Downloads and useful info

Download

Tenant Handbook

All you need to know about your home

Les Vaux is one of Jersey’s largest providers of affordable housing, responsible for more than 331 properties and 1k islanders. We take our responsibilities very seriously and are committed to being the landlord of choice for our clients. In this section you will find information about our services and what you can expect from us, as well as the standards we expect from our clients, both of which will help us to achieve our objective of inspiring responsible communities in all of our developments.

Repairs

Reporting repairs

Downloads and useful info

Tenant Handbook

All you need to know about your home

Your New Home

Security

Safety

Residential Tenancy

Repairs

Paying Rent

Parking

Maintenance

Home Care

Ending your Tenancy

Contacts

Anti-social Behaviour